Cindy Patterson, CETPA CTO Mentor Candidate.

 

Learning Objective:

PD-08.  Demonstrate a working knowledge of how to determine need for professional development as well as how to plan, design, and customize professional development for specific audiences

 

Artifact:

Professional Development plan for customers and staff of Applications Support

The artifact presented for the Professional Development Plan is the completed template provided in class with a focus on the customers of the group that I manage at Santa Clara County Office of Education.  Through this exercise I became aware of more attributes to consider when planning Professional Development.  These include what leadership will be required and what learning designs should be used.

 

Context

My current position is Manager of Application Support at the Santa Clara County Office of Education.  The group I manage supports the business systems at approximately 40 districts with Santa Clara and San Benito counties.  We estimate that there is approximately a 25% turnover rate each year for the customers who use the systems we support.  This creates a constant need for training.  In additional to functional training we provide implementation training for districts who are adding new processes and system modules.