Cindy Patterson, CETPA CTO Mentor Candidate

 

Learning Objective:

PD-08.  Demonstrate a working knowledge of how to determine need for professional development as well as how to plan, design, and customize professional development for specific audiences

 

Context

My current position is Manager of Application Support at the Santa Clara County Office of Education.  The group I manage supports the business systems at approximately 40 districts with Santa Clara and San Benito counties.  We estimate that there is approximately a 25% turnover rate each year for the customers who use the systems we support.  This creates a constant need for training.  In additional to functional training we provide implementation training for districts who are adding new processes and system modules.  

 

Artifact

 

Professional Development Flyer for Absence Tracking Boot Camp

The flyer for the Absence Tracking Boot Camp is a one page flyer advertising an upcoming training provided by the group I manage.  In this flyer the intended audience is clearly identified.  It also includes a statement of what will be learned and the demographics of the classes; date, start time, end time, location.  There is also section explaining why someone would choose to attend this training.  The flyer also includes a description of how the training will be delivered so participants know what to expect.